We have recently received more repair and service work from countries outside the EU than usual.
Whilst we obviously welcome all customers, new and old, we have found that guidelines for goods being sent to the EU have changed.
From our recent experiences, our advice has to be that : If you send items for repair from outside the EU you will be liable for Customs Duty and VAT on the value of the goods sent. Please ensure you use a service that is proficient in the protocols required to negate these charges, as any costs levied will be your responsibility and cannot be disputed.
K.M.R. Photographic Services Ltd T/A Aquaphot cannot be held liable if the paperwork is incorrect or incomplete, or if the carrier makes a mistake. The sender will be liable for any resulting additional costs.
Sometimes the carrier does get it wrong – then it seems we are liable to pay import duties and VAT!!
We have had a couple of instances recently whereby we have received the work, estimated to the customer, had a go-ahead, completed the work, returned the equipment to the customer…………… then received the bill from the carrier- in one instance these charges being more than double the repair bill!!!! In this case the customer had filled in all forms correctly. We are in dispute with the carrier who made the error. So far the carrier has generously offered to pay 50% of a bill incurred 100% by them!
The time taken with phone calls to try and sort this has been ridiculous! Please take extra care if you still decide to ship your kit to us!