Please be aware if you are shipping from outside of mainland UK we are currently unable to accept your work, we are working on authorisation from the UK Government to import without paying duty & VAT, this amount can be substantial and until we have authorisation it may not be recoverable.
Often we find that underwater photographic equipment arrives in our workshop and we have no idea who it is from, what the problem is or if we have received the same contents as were sent!
Please read on for some guidelines to ensure your experience with us is as smooth as possible.
In order to carry out repairs to housings efficiently, we will need to pressure test your housing. In order to effect a function test, we will also need your camera tray. We do have some cameras and ports in stock, please check that we have a suitable match for your housing.
If we require your camera, please ensure it is packaged separately, not inside the housing.
We will require your name, full address, email address ( if different to this) a land line telephone number, if possible and a mobile number.
Please ensure a copy of these details are enclosed in the box with the equipment.
Please ensure your equipment is adequately packaged.
Sending equipment to another person is always a worry, but with enough packaging and a reliable postal service there should be little to fear.
We always recommend sending any equipment in a sturdy box, rather than a padded bag or an old shoebox. Approximately 1/3 of the box should be packing material, bubble wrap is ideal. Put a good lining of packaging in the box- 30mm around all sides should be the minimum. Heavier equipment and that with pointy angles require more packaging.
Place your equipment in a plastic bag and wrap housing, camera and any accessories separately, before placing them in the centre of the box, with space for packaging around each item.
Please ensure the box is big enough so you have enough room for kit and adequate packaging.
Ensure the packing material is sufficient to fill the box completely, not enough will allow your kit to move and, potentially, be damaged in transit. This box clearly shows stress marks where there was insufficient packaging.
Enclose a covering letter with your contact details and a list of kit enclosed so we know that we have received all you have sent!
Send using a reliable source that will offer you insurance to cover the value of replacement equipment. Alternatively contact us to have your boxed equipment collected via our courier service.
The box label should read:
40 D’Arcy Way
The courier may provide an additional label.
Let us know when your kit is on it’s way and we will advise you via email when it arrives with us.
If using our courier your kit will be covered by our insurance from the moment it arrives with us until it is signed for on it’s return.